Error and Other Problems

When installing, if you see this warning, please click “More info” and then click “Run anyway”

GMAIL Errors

MemInfo does not support Gmail or other similar online servers.  MemInfo uses the SMTP protocol.

Labels are not aligned

When printing a .pdf file, be sure to select “actual size.”  Do not select “fit.”

The page layout is set for Avery #5160 or #5260.

Report Previews are not readable…

If you are doing a Preview of a report and it looks really weird (no formatting, spaces between characters), move the MemInfo window to the side, double-click the Printers icon on the desktop (not within the MemInfo window), and make sure that “Bullzip PDF Printer is check-marked.

When previewing a report, please do not click the printer icon from that menu.  There is no guarantee where the output will go.  Instead, you should choose “Go” or “Output” or “Print” on the previous screen.

BitDefender Ransomware Protection

If you use BitDefender as your antivirus program, and if you have Ransomware protection turned on, then you will run into problems when you run MemInfo for the first time.  So, exit from MemInfo and follow these steps:

(1) Start BitDefender and click “Modules” in the lower left-hand corner.

Choose “Blocked applications” in the lower right-hand corner.

Find “MemInfo.exe” in the list, click it, and then click “Allow”

Then re-start MemInfo.  That should take care of it.

STATEMENTS: PRINTING AND EMAILING

If you have processed statements, and statements were sent to families who have email addresses, but you did not get the printed statements for everyone else…

There is an option on the Statements screen that says “Skip families who have email.”  If you select this, then you can run through the statements again, just processing those families who do not have email addresses.

Printing or Previewing not working

1 possible issues (that I can think of right now):

(1) Maybe you shifted from one computer to another one while using the same Remote Desktop number (xxxxxx-x)?  Log off and then log back on.  (Not just disconnect, but log off.  Exiting from MemInfo does a logoff.  Clicking the x on the blue bar at the top of the screen disconnects but does not log off.  There’s also an icon on the Server desktop (probably hidden behind the MemInfo window) called “logoff.bat”.)

(2) If you are doing a Preview of a report and it looks really weird (no formatting, spaces between characters), move the MemInfo window to the side, double-click the Printers icon on the home screen, and make sure that “Bullzip PDF Printer is check-marked.

You’re done!  Either click “Connect” or close that window.

If all of this does not fix your problem, please send an email to
911 at meminfo.com   and we’ll fix it as soon as we can.

MemInfoTransfer folder not found

On your computer there should be a folder named C:\MemInfoTransfer.  If you don’t see it when you are trying to generate a report, then …

When browsing on the server, you should see TWO C: drives.  One is the C: drive on the server [it will say “local disk C”] and the other is the C: drive on your own computer.  Make sure that you are looking at the second C: drive for the \MemInfoTransfer folder.  If you don’t see your own drive, there could be one of two issues:

(1) Your drive has become “disconnected” from the server.  In that case, simply exit from the server and then go back in.  (To exit from the server, click the “x” in the blue bar at the top.) 
If that does not fix it, then …

(2) When connecting to the server, one of the options got de-selected (local resource for your C: drive).  This is probably Not the cause.  But let’s check…

1. Click your “Start” button(lower-left corner of your screen) and type “remote desktop connection”.  Wait until it’s found and then click it.
2. Left-click on “show options” in the Remote Desktop window.
3. Click the “Local Resources” tab.
4. Near the bottom, make sure “Printers” is checked.
5. Click the “More” button.
6. It should show a list of disk drives on your own computer.  (If it’s not showing you a list of disk drives, you might need to click the little + box next to “Drives”)
7. If the “C:” drive is not checked, that’s the problem.
   1. Check the C: drive
   2. Click “Ok”
   3. Click the “General” tab at the top
   4. Click the “Save” button
   5. You’re done!  Either click “Connect” or close that window.
8. But if the C: drive was already clicked, then contact Support-at-MemInfo.com.

Code Page

If you ever see a message asking for you to define the “code page”, please select “1252 Windows ANSI”

Restore Failed

Delete the following files from your data folder and also from the BackMI.zip file:
– previewer.app
– thumbs.db
Then try again.