Email to Support at MemInfo.com, or call . Email is preferred.
Email to 911 at MemInfo.com for emergencies such as the server is down or you accidentally deleted all of your data.
Your MemInfo user name must be unique, not only within your church, but among all MemInfo users throughout the country. You are encouraged to have all user names start with the initials of your church – or something similar to make the names unique. And you should have strong passwords.
When we imported your data from your desktop version of MemInfo, we automatically prepended initials to each user name. So, if you had a user named “Art Lieberman”, it will have been changed to “UUCS Art Lieberman”.
NOTE: MemInfo user names are different from RDP user names. RDP names are digits of the format xxxxxx-xx. You might have 10 users who share 4 computers. There would be 4 RDP IDs and 10 MemInfo IDs. RDP IDs are unique to the computer.
There are two important file folders that you need to know about:
(1) On the server, your data is in C:\_meminfo\MemInfoData\xxxxxx
xxxxxx is the church number that you have been assigned. You will not be able to access the data of any other churches.
Sometimes, output files are put into this folder: C:\_meminfo\MemInfoData\xxxxxx\transfer
(2) On your own computer, there will be a folder named C:\MemInfoTransfer. Sometimes, output files might be put there.
You can use Windows Explorer on the server to copy files between the server “transfer” folder and your computer’s “MemInfoTransfer” folder. Running Windows Explorer on your own computer will not give you access to the server. (This distinction is important!)
If you are working on a spreadsheet or Word document and you want to save it, when you do a “Save as”, on the screen that pops up, choose “My Network Places”. Then you’ll see “tsclient” – that is referring to the disk drive on your own computer. And then when you double-click “tsclient”, you can double-click on your C: drive.
All reports are created as .pdf files and moved to your C:\MemInfoTransfer folder on your own computer.
Once the report is in your C:\MemInfoTransfer folder, just double-click it to view it, and then print it.
If a user needs to have their password changed, go to the Users screen (File | Setup | User IDs), find the user, and click the “Delete Pwd” button at the bottom. This will blank out that person’s password.
When the user logs on with their ID, MemInfo will ask them to establish a new password.