MAC Remote Desktop


First-time setup of the Remote Desktop Connection on a MAC.

NOTE: You will not use one of the Remote Desktop icons that you received from Support.  Instead, you will be creating your own.  Please follow these instructions carefully.  (You’ll only need to do this once.  You will not have to do this every time you log on.)

NOTE: There are two user IDs and two passwords involved.  (1) The user ID or PC name for connecting to the server is  The password is a word followed by a hyphen and a digit.  (2) The user ID for MemInfo, itself, is assigned by your master user.  It will consist of an abbreviation of your church name (which tech support will give you) followed by your name or role.  The first time you log on, it will ask for your ID and password; leave the password blank, and then it will ask you to create one.

Step 1:  Create a folder on your desktop named “MemInfoTransfer” (no spaces!).  You don’t need to put anything into it, just create it.

Step 2:  Download and install the latest version of the Microsoft Remote Desktop 10 from the iTunes Apple Store.  Bring up your browser and go to…
lick the “Get” button that is below the red icon.

[NOTE:  Older versions of Mac OS might have to find an older version of the Microsoft Remote Desktop]

Step 3: Move or copy the icon for “Microsoft Remote Desktop 10” (that you installed in Step 2) to your own Desktop

There might be multiple versions of the Remote Desktop Connection on your computer.  Make sure you are clicking the correct one!  (You can delete the old ones if you aren’t using them for anything else.)

New proper icon: Old wrong icon: Old wrong icon:


Step 4:
(a) Double-click that “Microsoft Remote Desktop” icon.

(b) Click “Add desktop”

(c)  Click the “Show More” button in the lower left-hand corner.

(d)  PC Name: type  (MemInfo Support will give you a 4-digit number to replace the xxxx)

User Account: type  CORP\xxxxxx-x  (MemInfo Support will give you your xxxxxx-x number.)

Friendly Name:  type MemInfo

Check “Reconnect if the connection is dropped.”

(e) Click on the “Local Resources” tab.

Check “Clipboard” at the bottom.  Do not check “Printers” or “Smart Cards”.

Check “Folders” then click the “+” to indicate your MemInfoTransfer folder on your desktop.

(f) click the Save button.

And you are set!!!

Step 5:

Now, to actually connect to the server and use MemInfo:

You’ll click your new MemInfo icon

It will ask for  your password.  This is the password that you were given for the xxxxxx-x number.  It’s not your MemInfo user ID.

If you see this screen, you should click to say that you trust it.

Check-mark “Always trust…” and click where it says “Trust”


Make sure that there is a check mark next to “Always trust WIN-…”
(Unfortunately, in this graphic, it is not marked.)

If you see this screen, then enter the  corp\xxxxxx-x ID and password.


If you see this screen, click on “Show Certificate”

Then when you see this screen, click “Always trust these certificates” and then click “Continue”
Then you won’t have to go through these screens again.

And you are good to go!

When you logoff from the MemInfo Server, it might take between 5 and 20 seconds before your own desktop will appear.  You’ll need to wait.